Aikorax Help · Troubleshooting
Common setup and import issues
CSV columns are not detected
Use the downloaded template or map the columns manually. Full name and email are required for profile migration. Keep the header row, save as CSV, and remove empty rows.
A row has a date or plan error
Enter valid dates as YYYY-MM-DD. A membership start date requires a plan. Plan names must match an active plan in this workspace. Review and download the row report, correct the source file, and preview it again.
A member was skipped as a duplicate
The invitation flow skips duplicate emails, existing accounts, and unexpired pending invites. Profile migration does not overwrite an existing account. Check the row reason before trying another workflow.
An invite email is missing
Confirm the email address and ask the recipient to check spam. Invitation delivery depends on the workspace’s configured email service. If the problem continues, contact Aikorax with the workspace and recipient details; do not send passwords or payment information.
Need to undo an import?
Rollback is limited and depends on the flow. Read the CSV import guide before proceeding; an account activated by its user is retained.