Real-time Trust & Reliability
All Systems Operational
Historical 90-day uptime across all tenant workspaces: 99.98%
Core Services & Component Health
Monitored 24/7 across US and EU edge networks.
Web Application & Tenant Portals
Operator dashboards, member portal, public workspaces, and booking flows
Database Cluster & Persistence
PostgreSQL primary cluster with automated WAL continuous archiving
Stripe Payments & Invoicing
PaymentIntents, subscription lifecycle webhooks, and Connect processing
Outbound Webhooks Delivery Engine
HMAC SHA-256 signed tenant event dispatches and retry queue
Notification & Calendar Engine
Expo push alerts, transactional emails, and .ics calendar invitations
REST API & OpenAPI Services
Core /api/v1 endpoints with bounded pagination and idempotency protection
Operational Guarantees & Support SLAs
Verified engineering standards, response commitments, and data preservation targets.
Response Time SLAs
- Critical (P0): < 1 hour response time for payment outages or door access disruptions.
- Major (P1): < 4 hours for booking or billing calculation questions.
- Standard (P2): < 24 hours for general setup and CSV import guidance.
Backup & Recovery
- Continuous WAL Archiving: Point-in-time recovery for all workspace database records.
- RPO (Recovery Point Objective): < 15 minutes of transactional data.
- RTO (Recovery Time Objective): < 2 hours to complete cluster failover.
Maintenance Windows
- Zero-Downtime Deployments: Web applications and APIs update with rolling canary instances.
- Scheduled Maintenance: Sundays 03:00–04:00 UTC (notified at least 72 hours in advance).
- Status Notifications: Incidents are posted live to this dashboard.
Past Incidents (Last 90 Days)
No service outages or performance degradations reported in the last 90 days. All systems operating within normal parameters.